Please browse the frequently asked questions before submitting a support ticket. If you still cannot find a solution to your problems, please feel free to contact support.

  • What is Queue'd?

    Queue'd is, in essence, a crowd sourced music queueing system. It's location based, so only people in your immidiate area can access the app, and you can only interact with the music of venues you're nearby. But the premise is pretty simple: allow the people at a given location to add music collectively to a queue, then everyone can vote on the queue's order. This way the songs people actually want to hear are always getting played.

    Additionally, Queue'd is offered as a platform for playing music in your own space, allowing others to contribute to your queue. This is called 'hosting' - when you sign up as the operator of the queue, and allow others to join in and crowd source your song selections.

    If you're interested in learning more about hosting, see the Host link at the top of your screen.

  • How much does it cost?

    It doesn't. The app is free for everyone - even hosting. In fact, you don't even need an account to begin using it.

  • How can I sign up?

    We have done our best to make the process of signing up and using the app as simple as possible. To begin using the full set of features, you can log in with either your Spotify account, or your Google account. If you wish to take a quick peek, or don't feel you're a serious user, we have a Guest mode for fast access to the main app features.

  • I'm experiencing bugs or crashes - what can I do?

    Please please please let us know! We really value the feedback. So much so, that if you discover a critical bug that our developers missed, we will reward you for it. Hit that Support button and get in touch!

  • What do I need to run Queue'd as a host?

    Queue'd is a syndicate for the functionality of other tied in music systems, like Spotify. Therefore, in order to play the system in your space, you simply need to sign up using a Spotify Premium account.

    Please note that Spotify's terms grant you "limited, non-exclusive, revocable license to make use of the Spotify Service, and a limited, non-exclusive, revocable license to make personal, non-commercial, entertainment use". In other words, it is not for public use. You would need to cover your own commercial licensure if doing so - a Public Performance License (PPL) to play music in public, including your customers and employees, if applicable.

    This issue becomes increasingly complex - we do not advocate for our product to be used in public places, as it is up to you to ensure you are properly licensed to play music from catalogs owned by Broadcast Music Inc. (BMI), or The American Society of Composers, Authors and Publishers (ASCAP), for example. We are not responsible for any copyright infringements users of our system may commit.
    Here's a great article to point you in the right direction.

  • Why won't any music play from my hosting device?

    Music playback via Spotify is only available to Premium users. On the sign in page for the app, we make note of this use case. If you'd like to view your Spotify account settings and check the status of your subscription, please visit the Spotify Account Overview page.

  • What kind of internet connection do I need to host?

    Though you don't really need Wifi, we highly recommend it. The system will run off of any internet connection, whether Wifi or mobile data based.